Question 1

What is ApptShield?

Accepted Answer

ApptShield helps small practices reduce no-shows, confirm appointments, manage waitlists, recover canceled appointment slots, and protect appointment revenue.

Question 2

Who is ApptShield for?

Accepted Answer

ApptShield is built for small practices, solo providers, healthcare offices, therapy practices, counseling practices, and appointment-based businesses that want to reduce missed appointments and recover lost revenue.

Question 3

Does ApptShield offer a free trial?

Accepted Answer

Yes. ApptShield offers a 14-day free trial.

Question 4

What are the ApptShield plans?

Accepted Answer

ApptShield offers Starter, Growth, and Pro plans. Starter is $29/month, Growth is $79/month, and Pro is $149/month.

Question 5

Do clients use their own Twilio account?

Accepted Answer

Yes. Each practice connects its own Twilio account in ApptShield Settings to send text reminders through its own Twilio phone number.

Question 6

Does ApptShield send clinical information in reminders?

Accepted Answer

No. Appointment reminders should only include basic scheduling information and confirmation links. Do not include diagnosis, treatment details, medication information, insurance information, or clinical notes.

Question 7

Can clients confirm or cancel appointments?

Accepted Answer

Yes. ApptShield can send confirmation links that allow clients to confirm, cancel, or request rescheduling.

Question 8

What happens when a client cancels?

Accepted Answer

ApptShield creates an open slot that can be offered to someone on the waitlist.

Question 9

Are reports included?

Accepted Answer

Reports are included with Growth and Pro plans. Starter users can upgrade to access reports.

Question 10

How do customers manage billing?

Accepted Answer

Customers can manage billing from the Billing page through the Stripe customer portal.

ApptShield FAQ